Shipping policy

All orders are processed within a structured production and fulfillment window to ensure quality, accuracy, and consistency across every piece.

Please allow up to 4 weeks for your order to be processed and shipped. This timeframe accounts for order handling, production (if applicable), quality control, and dispatch. While many orders may ship sooner, this window should be considered the standard expectation.

For pre-order items, please allow up to 8 weeks for production and shipment. Pre-orders are made in controlled quantities and often involve extended manufacturing timelines, specialized treatments, or hand-finished processes. These timelines are intentional and necessary to maintain the integrity of the final product.

Once your order has shipped, you will receive a confirmation email with tracking information. Delivery times will vary depending on the shipping method selected and the destination.

ORDER PROCESSING

Orders are processed in the sequence they are received. During high-volume periods, launches, or limited releases, processing times may extend within the stated window.

All items undergo internal quality checks prior to shipment. Orders will not be rushed at the expense of construction, finish, or presentation.

SHIPPING RATES & DELIVERY

Shipping rates are calculated at checkout based on your location and selected service.

Ryder Studios is not responsible for delays once the package has been transferred to the carrier. This includes, but is not limited to:

  • Carrier delays
  • Customs processing
  • Weather disruptions
  • Incorrect shipping information provided by the customer

Customers are responsible for ensuring all shipping details are accurate at the time of purchase.

INTERNATIONAL SHIPPING

International orders may be subject to duties, taxes, or import fees upon arrival. These charges are determined by your local customs authority and are the responsibility of the customer.

We are not responsible for delays caused by customs clearance.

LOST OR STOLEN PACKAGES

Once an order has been marked as delivered by the carrier, Ryder Studios is not responsible for lost or stolen packages.

If your package is missing, we recommend contacting the carrier directly to initiate a claim.

CONTACT

For shipping-related inquiries:
biggestbrosentertainment@gmail.com