Refund policy
All sales are final.
We do not offer refunds, returns, or exchanges. Please review your order carefully before completing your purchase.
In the event your item arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery at biggestbrosentertainment@gmail.com with your order number and clear documentation of the issue. Claims submitted outside of this window may not be reviewed.
If an issue is verified, Ryder Studios reserves the right to determine the appropriate resolution, which may include replacement, repair, or store credit at our discretion. Refunds will not be issued.
Items sent back without prior authorization will not be accepted.
FINAL SALE CONDITIONS
All products, including made-to-order, pre-order, limited releases, and sale items, are considered final sale and are not eligible for return or exchange.
EU ORDERS
For orders shipped into the European Union, customers retain the right to cancel their order within 14 days of delivery in accordance with applicable consumer protection laws.
To be eligible:
- Item must be unworn, unused, with tags, and in original packaging
- Proof of purchase is required
Return shipping is the responsibility of the customer. Original shipping costs are non-refundable.
CONTACT
For all inquiries:
biggestbrosentertainment@gmail.com